At KinoVeda, we prioritize your satisfaction. Please review the following policies carefully.

1. Returns

• Eligibility:
  Items must be unused, sealed in original packaging, and returned within 7 days of delivery. Returns are not accepted for perishable goods such as food, flowers, newspapers, or hygiene products.

• Requirements:
  Provide proof of purchase. Please do not send products back to the manufacturer.

• Process:
  Email [email protected] with your order details to initiate the return.

2. Refunds

• Inspection:
  After receiving and inspecting your return, we will notify you via email regarding approval.

• Refund Method:
  Approved refunds will be issued as a discount coupon equal to the refund amount, valid for future purchases with no expiration. Processing may take 5–7 business days.

3. Sale Products

• Products purchased during a sale or promotion are non-refundable, non-returnable, and non-exchangeable, unless defective or damaged.

4. Exchanges

• Eligibility:
  Exchanges are available only for defective or damaged items.

• Process:
  Send an email to [email protected] with proof of damage. Ship the product to:
  S-3, 2nd Floor, Plot No. 10, Aashirwad Chowk, Dwarka Sector 5, New Delhi, 110075.

5. Cancellations

• Orders can be canceled within 24 hours of placement by contacting [email protected].
• Cancellations are not allowed once the order is processed or shipped.

6. Shipping Costs

• Customers are responsible for return shipping costs, which are non-refundable. Delivery times for replacement products may vary based on location.

For any questions, contact us at:

• Email: [email protected]
• Phone: 9643354098
• Address: S-3, 2nd Floor, Plot No. 10, Aashirwad Chowk, Dwarka Sector 5, New Delhi, 110075